Scale Up Faster, Cut Down Your Overhead & Improve Your
Service Levels
All While Freeing Up Your Local Staff To Focus On Growth And Servicing Your Customers
The Food Equipment Service Industry Has Changed For Good
Relying on hiring technicians alone is not enough anymore to compete. Owners & executives are faced with a choice. Either embrace scaling with remote teams or risk losing market share.
Trade Skills shortage
There are more technicians going out on retirement, than new technicians coming into the industry.
Market consolidation
The big companies backed by equity firms are gobbling up smaller companies and dominating territories.
Demanding Local work force
Local employees are demanding higher wages and more engaging jobs, which squeezes profit margins and makes it harder to retain them.
Executives Are Time poor
With ever increasing business demands, executives are struggling to find time to focus on growth while at the same time scale their back office operations & build the necessary infrastructure.
The answer to these challenges lies in building a remote team with industry knowledge who can handle your back office and support functions at a lower overhead cost, fix your operational issues and frees up your local team to work on higher value tasks.
We Do ALL The Work So You Can Focus On Growing Your Market Share & Servicing Your Clients
From building your Value Creation Plan, through to fixing operational issues, recruitment, training, workstation setup, reporting: we provide all the services to support your dedicated remote team members.
- Value Creation Plan
- SOPs Documentation
- Process Improvement
- Training & Onboarding
- IT & Security
- Workstation & Equipment
- Recruiting & HR
- Reporting & Analytics
- Performance Management
What The Top Service Agents Are Saying About Origo
Beyond Just Cost Savings
Lowering overhead cost is often a key driver for business owners and executives when considering building an offshore team.
While lowering cost is definitely one of the key benefits, it's certainly not the only one.
Among the other benefits of building an offshore team at Origo is:
- Leaning on our industry expertise to fix your operational issues
- Increasing the productivity of your local team & technicians by offloading tasks
- Freeing up your leadership team to focus on growth and innovation
- Reducing the workload on your local recruitment/HR team to focus on hiring technicians
- Filling roles faster and handling all training of your new team members
- Automate workflows by Implementing new technology faster
And MUCH more.
Here Are Some Of The Roles We Can Hire For:
Customer Service
Provide your customers with 24/7 support and have phones answered LIVE around the clock.
Billing
Eliminate backlog of uninvoiced completed work orders, have all invoices sent out in real-time and bring forward cash flow.
Collections
Collect on unpaid invoices without using 3rd party agencies and keep more client accounts in good standing.
Portal Administrators
Outsource data entry tasks, update portals in real-time, and keep all Work Order Management Softwares in-sync at all times.
Technicians’ Support
Free up your technicians’ time to complete more jobs and increase first-time fix with a technician support team.
Accounting
Pay bills on time, reconcile your books and generate reports on demand with skilled accounting professionals.
Preventative Maintenance
Reduce PM contract churn and deliver your program on time every time with dedicated PM Dispatchers & Admins.
Remote Sales
Get new clients, expand revenue from existing accounts, and make sure clients don’t drop off and keep ordering.
Data Analytics
Turn messy data into actionable insights to deliver 5-star service, reduce cost and increase productivity.
Frequently Asked Questions
A: With the proper documentation, training, and onboarding, basically any back-office task can be done by your remote team. And if there is no documentation and training, we can help you develop it.
If it’s your first time working with a remote team we’d recommend to begin with high volume, and low impact tasks (like data entry). Pick a set of tasks that would either deliver a better customer experience, or a better employee experience.
Anything that falls within the roles described above could be handled by your remote team. For example: taking inbound calls, processing portal requests, sending estimates, broadcasting work order updates, sending invoices, parts research and ordering, appointment setting, process documentation, account receivables & payables, etc.. And more!
Once a culture of documentation and systematization is in place, the sky’s the limit.
A: We become an extension of our clients’ operations. That’s why we assign you a Client Success Officer to help you in running your remote team and provide all the support in order to get maximum productivity out of your team members.
We work closely with your local team managers to ensure that work is getting done on time, there are clear lines of communication at all times, and any roadblocks are addressed immediately.
A: While there are some overlaps with call centers, Origo is MUCH more than that.
We don’t just pick up the phones and take down notes, we run the entire customer support and dispatch workflow for you (all the way from answering the phone to scheduling the site visit & creating the work order).
Furthermore, a call center charges you per minute. The longer they stay on the phones, the more they get paid. And their agents work across many clients. That’s not how we operate.
Our staff are dedicated to you (they wear your shirt) and we’re focused on achieving operational improvement to reduce your overhead, increase your margins and enhance customer experience.
A: We found that the best strategy is to combine BOTH.
Hire locally for critical & core roles, and hire remotely for back-office functions.
And, because of hiring remotely, you’ll enjoy bigger margins that allow you to hire MORE local talent.
Plus, tapping into a global talent pool increases the chances of finding A-players, instead of limiting your options to the local talent pool.
A: One of the things our clients and partners love about working with Origo is that we free up their local staff from repetitive and mundane tasks so they can focus on higher value jobs.
People sometimes have misconceptions that hiring overseas puts their job at risk, which is not the case.
Our recommendation is to start with use cases that improve your local staff’s workflow to get their initial buy in.
After that, it doesn’t take long for them to realize that their life actually becomes easier when working with Origo. Soon enough they’ll be telling everyone around the office about their positive experience.
That’s why it is very common for clients to quickly expand their remote teams, going from apprehension to “how can we get more of it?”
Transparent communication is critical at all times. Your local team should not be left in the dark about the decision of adding a remote team.
We’re also happy to do webinars and provide support material to introduce remote teams to your company.
A: We believe that Food Equipment Service companies should focus on their core competencies — hiring & training technicians, getting new clients and innovation. Everything else is a supporting function and is almost a distraction to the leadership team.
Maybe, a better question to ask: “Is it right for me and my team to spend all the time building and scaling our back office infrastructure instead of focusing on growth?”…
For Food Equipment Service Leaders who want to focus on growth and scale faster, partnering with Origo is a no-brainer.
Want To Find Out If A Remote Team Is Right For You?
The first step is to schedule a call with Scott, our Director of Partnerships, to find out how building a remote team at Origo can help you scale your operations and grow your profits.
We’ll build a detailed Value Creation Plan to show you all the operational improvements a remote team can bring to your business before any money exchanges hands.
Click on the button below to get started.
